Who we are
Our website address is: https://arogyaayu.com.
This Privacy Policy (the “Policy”) governs the manner in which the Platform collects, uses,
maintains and discloses information of its users. The Policy also describes the practices that We
apply to such user information, user’s privacy rights and choices regarding their information. To
clarify, this Policy applies to all users of the Platform (referred to as “Learners”, “You”, “Your”).
By accessing and using the Platform, providing Your Personal Information, or by otherwise
signaling Your agreement when the option is presented to You, You consent to the collection,
use, and disclosure of information described in this Policy and Terms of Use and we disclaim all
the liabilities arising therefrom. If You do not agree with any provisions of this Policy and/or the
Terms of Use, You should not access or use the Platform or engage in communications with us
and are required to leave the Platform immediately. If any information You have provided or
uploaded on the Platform violates the terms of this Policy or Terms of Use, we may be required
to delete such information upon informing You of the same and revoke Your access if required
without incurring any liability to You. Capitalized terms used but not defined in this Privacy Policy
can be found in our Terms of Use. Please read this Policy carefully prior to accessing our
Platform and using any of the services or products offered therein. If you have any questions,
please contact us at the contact information provided below.
PERSONAL INFORMATION
“Personal Information” shall mean the information which identifies a Learner i.e., first and last
name, identification number, email address, age, gender, location, photograph and/or phone
number provided at the time of registration or any time thereafter on the Platform.
“Sensitive Personal Information” shall include (i) passwords and financial data (except the
truncated last four digits of credit/debit card), (ii) health data, (iii) official identifier (such as
biometric data, aadhar number, social security number, driver’s license, passport, etc.,), (iv)
information about sexual life, sexual identifier, race, ethnicity, political or religious belief or
affiliation, (v) account details and passwords, or (vi) other data/information categorized as
‘sensitive personal data’ or ‘special categories of data’ under the Information Technology
(Reasonable Security Practices and Procedures and Sensitive Personal Data or Information)
Rules, 2011, General Data Protection Regulation (GDPR) and / or the California Consumer
Privacy Act (CCPA) (“Data Protection Laws”) and in context of this Policy or other equivalent /
similar legislations.
Usage of the term ‘Personal Information’ shall include ‘Sensitive Personal Information’ as may
be applicable to the context of its usage.
INFORMATION WE COLLECT:
We may collect both personal and non-personal identifiable information from You in a variety of
ways, including, but not limited to, when You visit our Platform, register on the Platform, and in
connection with other activities, services, features or resources we make available on our
Platform. However, please note that We do not ask You for Personal Information unless we truly need it; like when You are
registering for any Content on the Platform.
We do not share Your Personal Information with anyone except to comply with the applicable
laws, develop our products and services, or protect our rights.
We do not store Personal Information on our servers unless required for the on-going operation
of our Platform.
Personal Identifiable Information: We may collect personal-identifiable information such as Your
name and emails address to enable Your access to the Platform and services/products offered
therein. We will collect personal-identifiable information from You only if such information is
voluntarily submitted by You to us. You can always refuse to provide such personal identification
information; however, it may prevent You from accessing services or products provided on the
Platform or from engaging in certain activities on the Platform.
Non-Personal Identifiable Information: When You interact with our Platform, we may collect
non-personal-identifiable information such as the browser name, language preference, referring
site, and the date and time of each user request, operating system and the Internet service
providers utilized and other similar information.
Cookies: To enhance User experience, our Platform may use ‘cookies’. A cookie is a string of
information that a website stores on a visitor’s computer, and that the visitor’s browser provides
to the website each time the visitor returns for record-keeping purposes. You may choose to set
Your web browser to refuse cookies, or to notify You when cookies are being sent; however,
please note that in doing so, some parts of the Platform may not function properly.
HOW WE USE and SHARE THE INFORMATION COLLECTED
We may collect and use Your Personal Information for the following purposes:
To provide access to our Platform and/or the services/products offered therein: We use the Your
information as collected by us to allow You to access the Platform and the services/products
offered therein, including without limitation to provide customer service, fulfil purchases through
the Platform, verify User information and to resolve any glitches with our Platform. The legal
basis for this processing is consent or, where applicable, our legitimate interests in the proper
administration of our Platform, and/or the performance of a contract between You and us.
To improve our Platform and maintain safety: We use Your information to improve and
customize the Platform and services/products offered by us. Further, we also use Your
information to prevent, detect, investigate, and take measures against criminal activity, fraud,
misuse of or damage to our Platform or network, and other threats and violations to a third
party’s or our rights and property, or the safety of our Users, or others. The legal basis for this
processing is consent or, where applicable, our legitimate interests in the proper administration
of our Platform, and/or the performance of a contract between You and us.
To communicate with You or market our services/products: We may use the email address
submitted by You to communicate with You about Your orders on our Platform, our offers, new
products, services or even receive Your feedback on the Platform or any services/products
offered therein. It may also be used to respond to Your inquiries, questions, and/or other
requests. If at any time You would like to unsubscribe from receiving future emails, please write
to us at the contact information provided below. The legal basis for this processing is consent or,
where applicable, our legitimate interests in the proper administration of our Platform, and/or the
performance of a contract between You and us.
We do not use Personal Information for making any automated decisions affecting or creating
profiles other than what is described in this Policy.
We do not sell, trade, or otherwise exploit Your personal-identifiable information to others.
Limited to the purposes stated hereinabove, we may share generic aggregated demographic
information not linked to any personal-identifiable information regarding visitors and Users with
our business partners and trusted affiliates.
YOUR CHOICES:
Limit the information You provide: You always have an option to choose the information You
provide to us, including the option to update or delete Your information. However, please note
that lack of certain information may not allow You access to the Platform or any of its features, in
part or in full. For example: information required for Your registration on the Platform.
Limit the communications You receive from us: Further, You will also have the option to choose
what kind of communication You would like to receive from us. However, there may be certain
communications that are required for legal or security purposes, including changes to various
legal agreements, that you may not be able to limit.
Reject Cookies and other similar technologies: You may reject or remove cookies from Your web
browser; You will always have the option to change the default settings on Your web browser if
the same is set to ‘accept cookies’. However, please note that some of the services/products
offered on the Platform may not function or be available to You, when the cookies are rejected,
removed or disabled.
YOUR RIGHTS:
In general, all Learners have the rights specified herein this section. However, depending on
where you are situated, you may have certain specific rights in respect of your Personal
Information accorded by the laws of the country you are situated in. To understand Your rights,
please refer to the Country Specific Additional Rights below.
If you are a Learner, you may exercise any of these rights by using the options provided to you
within the Platform upon your login. If however, you are facing any issues or require any
clarifications, you can always write to us at the address noted in the ‘Grievances’ section below,
and we will address your concerns to the extent required by the applicable law.
Right to Confirmation and Access: You have the right to get confirmation and access to your
Personal Information that is with us along with other supporting information.
Right to Correction: You have the right to ask us to rectify your Personal Information that is with
us that you think is inaccurate. You also have the right to ask us to update your Personal
Information that you think is incomplete or out-of-date.
Right to be Forgotten: You have the right to restrict or prevent the continuing disclosure of your
Personal Information under certain circumstances.
Right to Erasure: If you wish to withdraw/remove your Personal Information from our Platform,
you have the right to request erasure of your Personal Information from our Platform. However,
please note that such erasure will remove all your Personal Information from our Platform
(except as specifically stated in this Policy) and may result in deletion of your account on the
Platform permanently, and the same will not be retrievable.
Remember, you are entitled to exercise your rights as stated above only with respect to your
information, including Personal Information, and not that of other Learners. Further, when we
receive any requests or queries over email to the address specified in the ‘Grievances’ section
below, then, as per the applicable Data Protection Laws, we may need to ask you a few
additional information to verify your identity in association with the Platform and the request
received.
PROTECTION OF YOUR INFORMATION:
We take all measures reasonably necessary to protect against the unauthorized access, use,
alteration or destruction of Personal Information or such other data on the Platform. Our
disclosure of any such information is limited to –
our employees, contractors and affiliated organizations (if any) that (i) need to know that
information in order to process it on our behalf or to provide services available on our Platform,
and (ii) that have agreed not to disclose it to others.
a response to a court order, or other governmental request. Without imitation to the foregoing,
we reserve the right to disclose such information where we believe in good faith that such
disclosure is necessary to –
comply with applicable laws, regulations, court orders, government and law enforcement
agencies’ requests;
protect and defend a third party’s or our rights and property, or the safety of our users, our
employees, or others; or
prevent, detect, investigate and take measures against criminal activity, fraud and misuse or
unauthorized use of our Platform and/or to enforce our Terms of Use or other agreements or
policies.
To the extent permitted by law, we will attempt to give You prior notice before disclosing Your
information in response to such a request.
THIRD PARTY WEBSITES
You may find links to the websites and services of our partners, suppliers, advertisers, sponsors,
licensors and other third parties. The content or links that appear on these sites are not
controlled by us in any manner and we are not responsible for the practices employed by such
websites. Further, these websites/links thereto, including their content, may be constantly
changing and the may have their own terms of use and privacy policies. Browsing and
interaction on any other website, including websites which have a link to our Site, is subject to
that terms and policies published on such websites.
CROSS-BORDER DATA TRANSFER
Your information including any Personal Information is stored, processed, and transferred in and
to the Amazon Web Service (AWS) servers and databases located in India. We may also store,
process, and transfer information in and to servers in other countries depending on the location
of our affiliates and service providers.
Please note that these countries may have differing (and potentially less stringent) privacy laws
and that Personal Information can become subject to the laws and disclosure requirements of
such countries, including disclosure to governmental bodies, regulatory agencies, and private
persons, as a result of applicable governmental or regulatory inquiry, court order or other similar
process.
If you use our Platform from outside India, including in the USA, EU, EEA, and UK, your
information may be transferred to, stored, and processed in India. By accessing our Platform or
otherwise giving us information, you consent to the transfer of information to India and other
countries outside your country of residence.
DURATION FOR WHICH YOUR INFORMATION IS STORED
We will retain Your information for as long as it is required for us to retain for the purposes
stated hereinabove, including for the purpose of complying with legal obligation or business
compliances.
Further, please note that we may not be able to delete all communications or photos, files, or
other documents publicly made available by you on the Platform (for example: comments,
feedback, etc.), however, we shall anonymize your Personal Information in such a way that you
can no longer be identified as an individual in association with such information made available
by you on the Platform. We will never disclose aggregated or de-identified information in a
manner that could identify you as an individual.
Note: If you wish to exercise any of your rights (as specified in ‘Your Rights’ section below) to
access, modify and delete any or all information stored about you, then you may do so by using
the options provided within the Platform. You can always write to us at the email address
specified in the ‘Grievances’ section below
MODIFICATION TO PRIVACY POLICY:
We may modify, revise or change our Policy from time to time; when we do, we will revise the
‘updated date’ at the beginning of this page. We encourage You to check our Platform frequently
to see the recent changes. Unless stated otherwise, our current Policy applies to all information
that we have about You.
GRIEVANCES:
If you have any questions about this Policy, wish to exercise your rights, concerns about privacy
or grievances, please write to us with a thorough description via email to
vashishtha.brijesh@gmail.com.
COUNTRY SPECIFIC ADDITIONAL RIGHTS
TERMS APPLICABLE IF YOU ARE AN INDIAN RESIDENT
Your Rights: If you are located in India, you may have the following rights under the Personal
Data Protection Bill (PDPB) when it becomes a legislation. All requests can be made by using
the option provided to you within the Platform upon your login. You may also write to us as
stated in the “Grievances” section above, and we will address you concerns to the extent
required by law.
Right to Confirmation and Access: You have the right to get confirmation and access to your
Personal Information that is with us along with other supporting information.
Right to Correction: You have the right to ask us to rectify your Personal Information that is with
us that you think is inaccurate. You also have the right to ask us to update your Personal
Information that you think is incomplete or out-of-date.
Right to Data Portability: You have the right to ask that we transfer the Personal Information you
gave us to another organisation, or to you, under certain circumstances.
Right to be Forgotten: You have the right to restrict or prevent the continuing disclosure of your
Personal Information under certain circumstances.
Right to Erasure: If you wish to withdraw/remove your Personal Information from our Platform,
you have the right to request erasure of your Personal Information from our Platform. However,
please note that such erasure will remove all your Personal Information from our Platform
(except as specifically stated in this Policy) and may result in deletion of your account on the
Platform permanently, and the same will not be retrievable.
TERMS APPLICABLE IF YOU ARE A RESIDENT OF UNITED KINGDOM (UK), A EUROPEAN
UNION (EU) COUNTRY OR EUROPEAN ECONOMIC AREA (EEA)
Your Rights: If you are located in the United Kingdom (UK) or European Union (EU) or
European Economic Area (EEA), you have the following rights under the UK and EU General
Data Protection Regulation (GDPR) respectively. All requests should be sent to the address
noted in the “Grievances” section above, and we will fulfil requests to the extent required by
applicable law.
Right to access Your Personal Information: You have the right to receive confirmation as to
whether or not Personal Information concerning you is being processed and, where that is the
case, access to the Personal Information can be sought;
Right to Rectification: Our goal is to keep your Personal Information accurate, current and
complete. Please contact us if you believe your information is inaccurate or incomplete;
Right to Erasure: In some cases, you have a legal right to request that we erase your Personal
Information;
Right to object to Processing: You have the right to object to our processing of your Personal
Information under certain conditions;
Right to restrict Processing: You have the right to request that we restrict the processing of your
Personal Information, under certain conditions;
Right to Data Portability: You have the right to request that we transfer the data that we have
collected to another organization, or directly to you, under certain conditions;
Right to make a complaint to a government supervisory authority: If you believe we have not
processed your Personal Information in accordance with applicable provisions of the GDPR, we
encourage you to contact us at email address provided in the ‘Grievances’ section above. You
also have the right to make a GDPR complaint to the relevant Supervisory Authority or seek a
remedy through the courts. A list of Supervisory Authorities is available at:
https://edpb.europa.eu/about-edpb/board/members_en. If you need further assistance regarding
your rights, please contact us using the contact information provided below, and we will consider
your request in accordance with applicable law. You can identify the supervising authority of
your concern by visiting https://edpb.europa.eu/about-edpb/board/members_en.
Right to not be subject to automated decision-making, including profiling: You have the right not
to be subject to a decision based solely on automated processing, including profiling, which
produces legal or similarly significant effects concerning you.
We collect and process Personal Information about you only where we have a legal rationale to
do so. Specific legal rationale applied for the same will depend on the type of Personal
Information collected and the context in which the same is being processed, including the
Services involved.
TERMS APPLICABLE IF YOU ARE A CALIFORNIA STATE RESIDENT
If you are a California state resident, then you have the following rights to the extent, and in the
manner, set out in the CCPA:
The right to access the Personal Information that we hold on you;
The right to know what Personal Information we intend on collecting from them before the point
of collection;
The right to opt in or out of marketing, analytics, and other similar activities;
The right to equal services without discrimination; and
The right to request deletion of Personal Information.
The above rights, the manner in which you can exercise the same and the category of and the
manner in which we collect your information, are detailed below.
CCPA NOTICE AT COLLECTION:
For purposes of the CCPA, in collecting the information described above, we collect the
categories of Personal Information listed below from you:
Identifiers: We may collect your name, email address, mobile number, username, unique
personal identifier, and Internet Protocol (IP) address. We use Identifiers as set forth in the “How
We Use and Share the Information Collected” section of this Policy, like your name, contact
information, and device and online identifiers.
Characteristics of Personal Information described in the California Customer Records statute:
We may collect your name, email address, username, unique personal identifier, and gender.
We use Categories of Personal Information described in the California Consumer Records
statute as set forth in the ‘How We Use and Share the Information Collected’ section of this
Policy.
Internet or other electronic network activity information: We collect cookies as described above,
we will automatically receive information from your browser and your device, which includes the
date and time of your visit to the Platform as well as your location, Internet Protocol (IP)
address, domain server, browser type, access time, and data about which pages you visit on the
Platform. We use Internet or other electronic network activity information as set forth in the “How
We Use and Share the Information Collected” section of this Policy.
Geolocation data: We may collect your IP address. We may use Geolocation Data as set forth in
the “How We Use and Share the Information Collected” section of this Policy.
Audio, electronic, visual or similar information: We may collect your profile picture or other audio
or visual information uploaded as content to the Platform. We use audio, electronic, visual or
similar information as set forth in the “How We Use and Share the Information Collected” section
of this Policy.
Inferences: We may make inferences based upon the Personal Information collected (such as
likelihood of retention or attrition). We use Inference information as set forth in the “How We Use
and Share the Information Collected” section of this Policy.
CCPA DATA PRACTICES DURING THE LAST 12 MONTHS:
Personal Information collected: As described in this Policy, we have collected the categories of
Personal Information listed below during the preceding 12 months:
Identifiers
Characteristics of Personal Information described in the California Customer Records statute
Internet or other electronic network activity information
Geolocation data
Commercial information
Audio, electronic, visual, thermal, olfactory, or similar information Inferences
Categories of sources: We have collected the Personal Information identified in this Policy from
you and our payment processors.
Business and commercial purposes for collecting: We have collected the categories of Personal
Information listed above for the following purposes:
Operate the Platform;
Provide our Services to you;
Honor our Terms and Conditions and contracts;
Ensure the privacy and security of our Platform and Services;
Manage our relationships with you;
Communicate with you;
Analyze use of the Platform and our Services;
Enhance your experience;
Track visits to the Platform;
Provide you with a more personal and interactive experience on the Platform; and
Usage analytics purposes.
Personal Information sold: We have not sold categories of Personal Information during the
preceding 12 months.
Personal Information disclosed for a business purpose: We have disclosed for a business
purpose the categories of Personal Information listed below during the preceding 12 months:
Identifiers
Characteristics of Personal Information described in the California Customer Records statute
Internet or other electronic network activity information
Geolocation data
Commercial information
Audio, electronic, visual, thermal, olfactory, or similar information Inferences
We have disclosed each category of Personal Information to the following categories of third
parties: (1) corporate parents, subsidiaries, and affiliates; (2) advisors (accountants, attorneys);
(3) service providers (data analytics, data storage, mailing, marketing, website and platform
administration, technical support); and (4) operating systems and platforms.
CONSUMER RIGHTS AND REQUESTS UNDER THE CCPA
The CCPA gives consumers the right to request that we (1) disclose what Personal Information
we collect, use, disclose, and sell, and (2) delete certain Personal Information that we have
collected or maintained. you may submit these requests to us as described below, and we honor
these rights where they apply.
If a request is submitted in a manner that is not one of the designated methods for submission,
or if the request is deficient in some manner unrelated to our verification process, we will either
(i) treat the request as if it had been submitted in accordance with the designated manner, or (ii)
provide you with specific directions on how to submit the request or remedy any deficiencies
with the request, as applicable.
Request to Know: As a California resident, you have the right to request: (1) the specific pieces
of Personal Information we have collected about you; (2) the categories of Personal Information
we have collected about you; (3) the categories of sources from which the Personal Information
is collected; (4) the categories of Personal Information about you that we have sold and the
categories of third parties to whom the Personal Information was sold; (5) the categories of
Personal Information about you that we disclosed for a business purpose and the categories of
third parties to whom the Personal Information was disclosed for a business purpose; (6) the
business or commercial purpose for collecting, disclosing, or selling Personal Information; and
(7) the categories of third parties with whom we share Personal Information. Our response will
cover the 12-month period preceding our receipt of a verifiable request.
Request to Delete: As a California resident, you have a right to request the erasure/deletion of
certain Personal Information collected or maintained by us. As described herein, we will delete
your Personal Information from our records and direct any service providers (as defined under
applicable law) to delete your Personal Information from their records. However, we are not
required to honor a deletion request if an exemption applies under the law.
Submitting a Request:
Submission of Instructions: You may submit a request to know or to delete by email to the
address provided in the ‘Grievances’ section above or by submitting a request via mail to
address provided by us in our Terms of Use or the Platform page. Regarding requests to delete,
we may present you with the choice to delete select portions of your Personal Information, but a
global option to delete all Personal Information will be offered and more prominently presented.
Verification Process: We are required by law to verify the identities of those who submit requests
to know or to delete. To determine whether the individual making the request is the consumer
about whom we have collected information, we will verify your identity by matching the
identifying information provided by you in the request to the Personal Information that we
already maintain about you. As a part of this process, you will be required to provide your name
and email address, and mobile number (if the same have been voluntarily provided by you at
the time of registering on the Platform or otherwise while using the Platform). We will inform you
if we cannot verify your identity. Please noteIf we cannot verify the identity of the person making a request for categories of Personal
Information, we may deny the request. If the request is denied in whole or in part for this reason,
we will provide a copy of, or direct you to, our Privacy Policy.
If we cannot verify the identity of the person making the request for specific pieces of Personal
Information, we are prohibited from disclosing any specific pieces of Personal Information to the
requestor. However, if denied in whole or in part for this reason, we will evaluate the request as
if it is seeking the disclosure of categories of Personal Information about the consumer.
If we cannot verify the identity of the person making a request to delete, we may deny the
request. If there is no reasonable method by which we can verify the identity of the requestor to
the degree of certainty required, we will state this in our response and explain why we have no
reasonable method by which we can verify the identity of the requestor.
Authorized Agents: Authorized agents may submit requests via the methods identified in this
Policy. If you use an authorized agent to submit a request to know or a request to delete, we
may require you to: (1) provide the authorized agent with signed permission to do so; (2) verify
your identity directly with us; and (3) directly confirm with us that you provided the authorized
agent permission to submit the request. However, we will not require these actions if you have
provided the authorized agent with power of attorney pursuant to the California Probate Code.
Excessive Requests: If requests from a User are manifestly unfounded or excessive, in
particular because of their repetitive character, we may either (1) charge a reasonable fee, or (2)
refuse to act on the request and notify the User of the reason for refusing the request. If we
charge a fee, the amount will be based upon the administrative costs of providing the
information or communication or taking the action requested.
CCPA Non-Discrimination: You have the right not to receive discriminatory treatment by us due
to your exercise of the rights provided by the CCPA. We do not offer financial incentives and
price or service differences, and we do not discriminate against Users/consumers for exercising
their rights under the CCPA.
